Return & Exchange Policy

We want you to love your purchase, but if you're not completely satisfied, we're here to help!

Returns

• You may request a return within 15 days of receiving your order.

• To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

• Proof of purchase (order number or receipt) is required.

How to Request a Return

To initiate a return, please contact us at [theaurera@gmail.com] with your order number and reason for return. Once your return is approved, we’ll provide you with return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

• We recommend using a trackable shipping method. We are not responsible for lost or undelivered returns.

Refunds

• Once we receive and inspect your return, we will notify you via email.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

Exchanges

• Exchanges are accepted within 15 days of delivery.

• If you wish to exchange an item (e.g., for a different size or color), please contact us first to confirm availability.

• Items must be unused, in original condition, and in original packaging.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards

• Sale items (if marked final sale)

• Perishable goods, personal care items, and custom products

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. We will make it right.